There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed.

There is no deductible on the program. All parts and labor are covered 100%.

The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as you own your vehicle regardless of how long you own the vehicle and how many miles you drive.

The limit of liability is the NADA average retail value of the vehicle at time of claim

The agreement is not eligible for transfer.

The dealer where you purchased your vehicle, will handle it from there! If you have any questions that you would like to ask us directly, you may call 800-810-8458 and speak with a claims specialist.

Claim specialists are available Monday–Friday 8:00am – 8:00pm and Saturday 9:00am – 5:00pm Eastern to answer all your questions.

You are required to maintain your vehicle in accordance with the maintenance outlined in your Warranty Forever® agreement.

Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.

Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty Forever® agreement. If you have any further questions, please contact a claims specialist at 800-810-8458.

Towing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.

Manufacturers only require a minimum level of services to be performed and will often list them in the owner’s manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels. While you are only required to complete the minimum services outlined in your Warranty Forever® agreement, we strongly encourage you to follow your dealership’s recommendations when being offered additional services.

No, you are not required to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.

No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.

Any service facility that has a license to do business in that state. The facility must be able to provide a detailed repair order that contains pertinent information regarding the services performed.

No, however, we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.

You may have your vehicle serviced by any licensed repair facility. Please call 800-810-8458 and let us know of a service facility of your choice that will perform the maintenance while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.

You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle’s odometer miles. 

If you are within 150 miles of your selling dealer, you are required to have all repairs performed at their facility. If you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. For assistance, you may call us at 800-810- 8458, or you may contact your selling dealer’s service department for details. Remember, repair service must be authorized prior having the repair completed or the claim will not be paid. 

The reason we require you to call prior to having your maintenance performed, is for record keeping purposes only. We will also assist you in your dealer’s absence to ensure all maintenance required by your Warranty Forever® agreement is performed. You are not required to return to your selling dealer or any specific repair facility for scheduled maintenance.