To begin, enter either the contract number or the last 6 digits of the VIN, along with the first 3 letters of the contract holder's last name.

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Roadside Assistance

If your contract includes roadside assistance, please call the toll-free number listed on your contract for immediate service.

Vehicle Repair Coverage

1. Take Your Vehicle to the Selling Dealership or a Repair Facility

The dealership or repair facility must initiate the claim through our website: Click Here

Note: Some contracts require that repairs be performed at the selling dealership. Please review your contract for specific requirements.

2. Authorization Is Required Before Repairs or Teardown

The dealership or repair facility must obtain authorization before starting any repairs or teardown for diagnosis.

- Diagnostic costs may be your responsibility if the issue is not covered.

- For emergency mechanical repairs outside of business hours, please email: mccs@portfolioco.com

Coverage eligibility is based on the cause of failure, as determined by your dealership or repair facility. Once a claim is submitted, it will be reviewed and evaluated for coverage.

3. Claim Reimbursement

Once the repair is completed and the claim is authorized, the final invoice must be uploaded within 60 days to be eligible for reimbursement.

GAP, Theft or Total Loss-Related Coverage

If your vehicle has been declared a total loss by your primary insurance provider, please Click Here to begin the claims process.